Privacy Policy

Jet Hire Direct, part of RMW Consultants Co Ltd ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jethiredirect.com or use our charter brokerage services.

1. Information We Collect

Personal Information

When you request a quote, contact us, or use our services, we may collect:

• Full name and title
• Email address
• Telephone number(s)
• Company name and position
• Travel details (departure/arrival locations, dates, passenger numbers)
• Passport and identification details (when required for flight operations)
• Dietary and special requirements
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Cookie data (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Provide charter quotes and arrange flights
• Communicate with you about your bookings and enquiries
• Process payments and maintain financial records
• Comply with aviation regulations and legal requirements
• Improve our website and services
• Send marketing communications (only with your consent)
• Prevent fraud and ensure security

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract - to fulfil our obligations when arranging charter flights
• Legitimate interest - to operate and improve our business
• Consent - for marketing communications
• Legal obligation - to comply with aviation and financial regulations

4. Sharing Your Information

We may share your information with:

• Aircraft operators - to arrange and operate your charter flights
• Ground handling and concierge providers - to deliver ancillary services
• Regulatory authorities - when required by law (e.g., passenger manifests)
• Payment processors - to process transactions securely
• Professional advisors - legal, accounting, and insurance purposes

We do not sell your personal information to third parties.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for 7 years after the last transaction.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact us at fly@jethiredirect.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

When arranging international flights, your personal data may be transferred to operators and authorities outside the UK. We ensure appropriate safeguards are in place for any such transfers in accordance with UK GDPR requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: fly@jethiredirect.com
• Phone: +44 (0)333 772 4074

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.